At NanoWipe, customer satisfaction is our top priority. Please review our Return, Cancellation, and Refund Policy below prior to making your purchase.
1. 60-Day Return Policy
Our return policy is valid for 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Eligibility Criteria for Returns
- Defect Requirement: Returns and refunds are generally granted for products with verified functional defects or physical damage. Change-of-mind returns are not accepted, except under special consideration in exceptional circumstances.
- Condition & Packaging: The item must be unused, in the same condition that you received it, and kept in its original airtight packaging.
- Proof of Purchase: A receipt or valid order confirmation is required to process any return.
Exempt & Non-Returnable Items
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Intimate, sanitary, or personal care goods
- Perishable goods (food, flowers, newspapers, magazines)
- Hazardous materials or flammable liquids/gases
To initiate a return, please contact our customer support team at [email protected].
2. Order Cancellations
We process orders rapidly to ensure fast delivery.
- Cancellation Window: Cancellations are only accepted within 60 minutes of placing your order and apply solely to full-priced items.
- How to Cancel: If you need to cancel your order, please email us immediately at [email protected] with your order number. Once an order enters processing after the 60-minute mark, it cannot be canceled.
3. Refunds Process
- Inspection: Once your returned item is received at our facility, our quality team will inspect it against your claim.
- Notification: We will send you an email confirming receipt of your returned package, along with notification of the approval or rejection of your refund.
- Payout: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within a few business days.
4. Late or Missing Refunds
If you haven’t received your refund after receiving our approval notification, please follow these steps:
- Re-check your bank account or statement to confirm the transaction status.
- Contact your credit card provider. It may take several business days for the refund to officially post to your statement.
- Contact your banking institution. Processing delays frequently occur between banks before a credit is reflected.
- If you have completed all of these steps and still have not received your refund, please email us at [email protected].
5. Item Exchanges
We only replace items if they arrive defective or damaged. If you received a damaged product and need to exchange it for the same item, send an email to [email protected] with photo/video evidence of the issue.
6. Return Shipping & Important Notes
- Shipping Costs: Customers are responsible for paying their own return shipping costs. Initial and return shipping fees are non-refundable. If a refund is issued, any applicable shipping costs will be deducted from your refund total.
- Delivery Times: Depending on your geographic location, the time it takes for your returned or exchanged product to reach us may vary.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package.
- Final Approval: Refunds are arranged only after physical receipt and inspection of the returned product, provided all conditions stated above are fully met.